Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which refunds, credits, or cancellations may be processed for AI automation services, custom AI agent development, workflow automation solutions, and related engagements provided by Taskego ("Company"). This policy is governed by and should be read in conjunction with the Service Agreement and the applicable Statement of Work (SOW).

2. Non-Refundable Deposit

All initial project deposits paid by the Client are non-refundable once any of the following activities have commenced:

• Project discovery, research, or audit work
• Solution architecture or workflow design
• Development, engineering, or integration work
• Procurement of third-party tools, APIs, or services on behalf of the Client
• Resource allocation or team scheduling for the project

The deposit covers initial project planning, resource allocation, and preliminary work that cannot be reversed or reassigned once initiated.

3. Milestone-Based Payments

Payments made against completed and approved project milestones are non-refundable. Each milestone payment represents compensation for work that has been delivered, reviewed, and accepted (or deemed accepted) by the Client in accordance with the Service Agreement.

If the Client has not provided written objection within seven (7) business days of milestone delivery, the work shall be deemed accepted and no refund will be applicable for that phase.

4. Cancellation by the Client

If the Client elects to cancel a project engagement:

• The Client remains responsible for payment of all completed work, approved milestones, and any expenses incurred up to the cancellation date.
• Any unused portion of a prepaid package or retainer may be credited at Taskego's discretion, subject to deduction of work already performed and administrative costs.
• No refund shall be issued for completed services, delivered work, or time already invested by the Taskego team.

5. Cancellation by Taskego

In rare circumstances where Taskego is unable to fulfill an engagement, the Client will receive a full refund for any work not yet commenced or delivered. Completed and approved work remains non-refundable.

6. Subscription & Recurring Services

For ongoing support, maintenance, or subscription-based services:

• Cancellation requests must be submitted in writing before the next billing cycle.
• No partial refunds will be issued for the current billing period once it has commenced.
• The Client retains access to services through the end of the paid billing period.

7. Refund Processing

Where a refund is approved:

• Refunds will be processed to the original payment method within 14 business days of approval.
• Bank processing times may vary depending on the Client's financial institution.
• Taskego reserves the right to deduct any applicable transaction fees or administrative costs from the refund amount.

8. Dispute Resolution

If the Client believes a refund is warranted due to a material failure in service delivery, the Client must submit a written dispute within fourteen (14) business days of the issue. Taskego will review the claim and respond within ten (10) business days. All disputes are subject to the terms outlined in the Service Agreement and Terms of Service.